Frequently Asked Questions
Everything you need to know about shopping with NIDA.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs are calculated at checkout based on your location, with free standard shipping available on all orders over $75.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
NIDA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.
Are your products covered by a warranty?
Yes, all NIDA products come with a one-year limited warranty against manufacturing defects. If you experience an issue with your purchase, please reach out to our support team with your order number and photos of the defect.